Frequently Asked Questions
Getting Started
Q. How do I start my waste services?
A. You may request new or additional waste services by submitting a request for an estimate, by contacting us at (985) 466-1765, or by coming to the office at 1929 2nd Street, Suite A, Slidell, LA 70458.
Q. What are my payment options?
A. Waste 365 accepts cash, check, and credit cards (Amex, MC, Visa, Discover).
Q. Are there additional fees like fuel or environment?
A. Waste 365 charges a flat fee with no additional fees.
Q. Can I pay online?
A. All Waste 365 customers can create an online account and manage their account online. Contact the Waste 365 office at (985) 466-1765 to get your log in ID and password.
Trash Collection Schedules
Q. Do you service my neighborhood?
A. Waste 365 services the below zip codes on the following days:
MONDAY & THURSDAY
Slidell
70458
70459
70461
TUESDAY & FRIDAY
Slidell
70460
Lacombe
70445
TUESDAY & SATURDAY
Pearl River
70452
WEDNESDAY
Covington
70433
Mandeville
70448
70471
Abita Springs
70420
Talisheek
70464
Q. Will my service be interrupted for the upcoming holiday?
A. Waste 365 is closed on the following days of the year:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
Following the day off for the holiday, Waste 365 will resume the regular schedule of pick-up days. If your pick-up is scheduled for the day off, that garbage will be gathered on the next regularly scheduled day.
Trash Collection Guidelines
Q. Where do I put my carts out? And when?
A. Place your trash cart at the curb by 5am on your designated collection day.
Q. What do I do if I have extra trash?
A. Place them next to your cart. If there is a significant amount of bags (i.e. bulk), please contact our office to discuss. It may require an additional pick-up or charge.
Q. What do I do if I miss my pick-up?
A. Contact Customer Service as soon as you think we have missed the pick-up. If possible, we will get someone back out that day.
Q. Can I use containers other than the carts provided by Waste 365?
A. Yes, however, Waste 365 is not responsible for any lost, damaged or stolen garbage cans.
Q. Should I set out my carts if they’re not full?
A. You do not have to put your carts out if they are not full; however, our trucks will still pass by your home to check.
Q. What if I want larger or additional carts?
A. If you have a smaller cart from the previous owner, please contact our office to discuss options.
Q. What can I include? What can't I include?
A. Below are a list of Garbage Do's and Don'ts:
Do
The following items can go into your WASTE 365 container when properly bagged and sealed:
• Dusty materials (ashes–cooled, sawdust, vacuum cleaner dust)
• Broken glass (wrap in newspaper, place in box and label BROKEN GLASS)
• Loose animal waste and cat litter
• Styrofoam packing peanuts
• Needles and syringes (place in hard plastic or metal container with tightly secured lid)
Don’t
The following contains a list of items that should be left out of your WASTE 365 container:
• Rocks
• Dirt concrete
• Gravel
• Construction debris
• Dead animals
• Hazardous waste (solvents, paints, batteries, automotive fluids, fluorescent light bulbs, pool chemicals)
Q. How do I clean my cart?
A. Simply rinse it with soap & water and allow to dry.
Q. What happens if a cart is stolen or damaged?
A. Contact Customer Service and we will arrange to repair or replace your cart.
Q. What should I do with my carts if I move?
A. Call Customer Service to cancel service as you may be responsible for carts if they are lost or stolen.
Q. How do I cancel my account?
A. For security purposes, Waste 365 would like you to notify us in writing that you would like to cancel your account. Please email us at info@waste365.net or you can message us here with the date you would like your services canceled.